Legal

PRIVACY AND COOKIES POLICY

Altovalle 2019 SL is committed to protecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy (“Policy”) is designed to help you understand what type of information we collect in connection with our products and services and how we process and use that information. Throughout this Policy, the term “personal data” refers to information relating to an identified or identifiable individual (i.e., a natural person).

“Altovalle 2019 SL” refers to Altovalle 2019 SL Corporation, including all its group companies, affiliates, and subsidiaries from time to time (also referred to as “we,” “us,” or “our”). You acknowledge and agree that your personal data collected may be used in accordance with this policy by and for one or more companies within the Altovalle 2019 SL group, which will be considered, individually or jointly, as data controllers.

This Policy applies to personal data collected in connection with products and services offered by Altovalle 2019 SL or from other interactions with us where a link or other appropriate reference to this Policy is made, for example, in connection with our products, websites, applications and other types of services offered by Altovalle 2019 SL typically in electronic form, as well as other services such as customer and warranty services, customer events or promotions and campaigns.

We typically provide additional privacy-related terms in connection with a particular Altovalle 2019 SL product or service. These product or service-specific terms take precedence over this Policy in the event of any conflict. Our products or services may also contain links to other companies' websites and other third-party services that have their own privacy policies. We encourage you to carefully read the privacy policies of those services. Altovalle 2019 SL is not responsible for the privacy practices or content of such third-party services.

Where your consent to the processing of personal data described in this Policy is required under applicable law, such consent will be obtained through an appropriate mechanism, such as selecting a box indicating your consent, choosing technical settings for a service or website, or other statement or conduct that clearly indicates your acceptance of the processing, depending on the product, website, service, or application you are using.

DATA COLLECTED

We typically collect your personal data when you purchase our products or services, use or register for our services, participate in a sales promotion or campaign, or otherwise interact with us. Examples of the categories of data we collect about you are shown below.

Technical Information. For the most part, you can visit our websites or use our products or services without identifying yourself. However, certain technical information is typically collected as a standard part of using our services. This information includes, for example, your IP address, access times, the website from which you linked, the pages you visit, the links you use, the advertising banners and other content you have viewed, information about your devices, and other such technical information that your browser provides to us or that may be collected in other ways in connection with certain products and services. When you use our services or otherwise interact with us through telecommunications networks, your telecommunications operator may transmit certain additional information to us, such as your mobile subscription number, as a standard part of that communication. Please also see the section “Use of Cookies and Web Beacons” below.

The information you provide to us. When you register for our services, make a purchase, participate in a sales promotion, or otherwise interact with us, we may ask you to provide certain information, such as your name, email address, postal address, as well as usernames, passwords, and other credentials used to authenticate users and validate their actions, or which may be necessary to provide you with the products and services you have requested or to communicate with you. We may also collect information you upload, such as location, route information, images, etc. We may also collect educational data and demographic information, such as your age, gender, postal code, and language preferences.

We may also collect other information you provide, such as your consents, preferences, and feedback, information related to your devices, and other similar information you provide. Please note that certain non-identifiable information collected from you may become personal information when you provide us with your personal data. Some of our services may allow you to send information about other people, for example, if you order a product that you would like us to ship directly to another recipient.

Special categories of personal data. We may collect your biometric and health-related data, such as blood pressure, heart rate, fingerprints, or similar information, depending on the service or product you have purchased. Users are required to explicitly consent to such data collection for each specific service or product. For certain services or applications, this can be done by adjusting the application or service settings. Refusal to consent may affect the provision of the relevant service.

Your transactions with us. We collect or request information related to your purchase or use of our products or services, as well as your other interactions with us. This information may include, for example, details of inquiries or requests you have made, the products and services provided (including delivery details), purchase details (including payments made, credit card details, billing address, credit checks, and other such financial information), details of agreements between you and Altovalle 2019 SL , records of contacts and communications, information and details related to content you have provided to us, and other such transaction information. We may, in accordance with applicable law, record your communication with our customer service or other similar points of contact.

Location data. Certain services may involve the use of your location data. However, the use of your location data is subject to your prior consent for each service.

Data obtained from third parties. In addition to the personal data we obtain from you, we may, in accordance with applicable laws, obtain certain personal data from listing rental companies and other publicly available sources. This may include personal data such as credit information and address updates.

THE PURPOSES OF PROCESSING

Altovalle 2019 SL processes your personal data for the purposes described in this Policy and/or any additional service-specific privacy information. Please note that one or more purposes may apply simultaneously.

Provision of products and services. We may process and use your personal data to provide you with the product or service you have requested, fulfill your other requests such as customer service, process your order, or as necessary to fulfill or enforce the contract between you and Altovalle 2019 SL . We may also process and use your personal data to ensure the functionality and security of our products and services, to identify you, and to prevent and detect fraud and other misuse.

Product and service development. We may process and use your personal data to develop our products and/or services. However, in most cases, we only use aggregated and statistical information in the development of our products and services, and not data that directly identifies you. We may also process and use your personal data to personalize our offers and to provide you with a more relevant service, for example, to make recommendations and display personalized content and advertising. We may combine personal data collected in connection with your use of a particular Altovalle 2019 SL product and/or service with other personal data we may hold about you, except where such personal data has been collected for a different purpose.

Communicating with you and marketing. We may process and use your personal data to communicate with you, for example, to provide you with information related to our products and/or services that you are using or to contact you regarding customer satisfaction inquiries. We may also process and use your personal data for marketing purposes. Marketing purposes may include using your personal data for targeted marketing or research purposes in accordance with applicable laws, for example, to conduct market research and to communicate our products, services, or promotions to you through our own electronic services or those of third parties.

In addition, some of our products and services may be used to promote other companies' products and services. However, Altovalle 2019 SL does not disclose your personal data to these companies for their marketing purposes without your prior consent.

Profiling/Personalization. We may process and use your personal data for profiling/personalization purposes such as targeted direct marketing and improving our products or services. We may also create aggregated and statistical information based on your personal data. Profiling/personalization includes the automated processing of your personal data to evaluate, analyze, or predict your personal preferences or interests in order to, for example, send you marketing messages about products or services that are most suitable for you.

TRANSFER OF YOUR PERSONAL DATA

We may disclose your personal data to third parties only as described below in this Policy, or as required by mandatory law.

Altovalle 2019 SL Group Companies. You acknowledge and agree that we may share your personal data within the Altovalle 2019 SL group companies and that we may transfer your personal data for use by other Altovalle 2019 SL group companies for the purposes set out in this Policy, when a group company or companies are involved in providing services to you or other group companies. This may include, for example, invoicing and delivering your purchases, providing services such as customer support, developing and maintaining digital solutions, and managing, analyzing, and profiling/personalizing customer data, as set out above. Other Altovalle 2019 SL group companies/brands, other than the one you have separately subscribed to as a consumer, will not send you marketing emails or text messages.

Opting out of email or SMS marketing. You can opt out of receiving marketing emails from the brand by following the guidance in those emails (usually provided via an “unsubscribe” link) or by contacting the respective brand/group company as set out in the email and on its website. If you opt out, we may still send you non-marketing emails, such as service notifications or other information, or if you are a business customer, we may send you business relationship information. You can also opt out of any SMS-based direct marketing by contacting the respective company/group brand as set out on its website or via SMS, as appropriate.

Service providers and other authorized third parties. We may transfer your personal data to authorized third parties who process personal data on behalf of Altovalle 2019 SL for the purposes described in this Policy, such as technical, logistics, e-commerce, marketing, and other service providers. These parties are not permitted to use your personal data for any purpose other than collecting it, and we require them to act in accordance with applicable laws and this Policy, and to use appropriate security measures to protect your personal data.

We may also transfer your personal data, including heart rate data, biometric data or other health-related data, to a service partner if you use such services, when a third-party company needs to process such data for the provision of the respective service, or when you separately agree that a third-party company may process your data in connection with Altovalle 2019 SL's services or products.

International Transfers. Our products and services may be provided using resources and servers located in various countries around the world. Therefore, your personal data may be transferred outside the country where you use our services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be considered adequate by the European Commission. In such cases, we take steps to ensure that your personal data is adequately protected, as required by applicable law. For international transfers of your personal data, we generally rely on agreements based on the European Commission's Standard Contractual Clauses (“SCCs”). You can find the SCCs here. If you would like to learn more about international transfers of your personal data, you can contact us using the contact details below.

Other disclosures. We may disclose and otherwise process your personal data in accordance with applicable laws to defend the legitimate interests of Altovalle 2019 SL, for example, in civil or criminal legal proceedings.

Mergers and acquisitions. If we decide to sell, buy, merge, or reorganize our businesses in certain countries, this may involve disclosing personal data to potential or actual buyers and their advisors, or receiving personal data from sellers and their advisors, for the purposes of such transactions.

DATA RELATING TO MINORS

Altovalle 2019 SL does not attempt to collect any information or conduct any transactions with minors in their respective countries. However, our databases may contain personal data of children because it is not always possible to accurately determine a user's age. We reserve the right to block service to anyone who is, or whom we reasonably suspect is, a minor.

Altovalle 2019 SL's policy is to request that minors not make purchases or participate in other legal acts related to our products and services without the consent of a parent or legal guardian, unless otherwise permitted by applicable law. If you are a minor but have the consent of your legal guardian, you must be able to demonstrate that such consent exists upon request.

DATA QUALITY AND RETENTION

We take reasonable steps to keep the personal data we hold accurate and up-to-date and to delete personal data that is outdated, otherwise incorrect, or unnecessary.

Certain Altovalle 2019 SL products and services may allow you to manage your profile and the information within it. We encourage you to access your personal data through your profile from time to time to ensure it is accurate and up to date. Please remember that for these electronic services where you can manage your profile, it is your responsibility to provide us with accurate information and to update the personal data you have provided to us in the event of any changes.

We store your personal data only for the period necessary for the purpose in question or the time required by applicable laws.

DATA SECURITY

Altovalle 2019 SL applies appropriate technical and organizational security measures to prevent and minimize risks related to the supply and processing of personal data.

These security measures include, where appropriate, the use of firewalls, secure server installations, encryption, the implementation of suitable access rights management systems and processes, careful selection of processors, sufficient training of Altovalle 2019 SL personnel involved in processing, and other measures necessary to provide adequate protection of your personal data against unauthorized use or disclosure. Where appropriate, we may also make backups and use other similar means to prevent accidental damage to or destruction of your personal data. If a particular part of an Altovalle 2019 SL website supports online transactions, we will use an industry-standard security measure, such as that available through Secure Sockets Layer (SSL), to protect the confidentiality and security of online transactions.

USE OF COOKIES AND WEB BEACONS

From time to time, when you visit an Altovalle 2019 SL website, information may be placed on your computer in the form of a text file known as a “cookie” that allows us to recognize you. Our use of cookies aims to provide you with benefits, such as eliminating the need to frequently enter your password during a session or to re-enter items you place in a shopping cart if you do not complete a transaction in a single visit. Cookies are also used for website traffic analysis and profiling.

Some of Altovalle 2019 SL's websites may also use other types of local storage technologies, such as local shared objects (also called "Flash cookies") and HTML5 local storage. These technologies are similar to the cookies mentioned above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may use different parts of your device than standard cookies, so you may not be able to control them using standard browser tools and settings. You can prevent Flash cookies from being stored by following the instructions provided by Adobe at http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html. Altovalle 2019 SL may use so-called web beacons (or "pixel tags") in connection with some websites. However, we do not use them to personally identify individual users. Web beacons are typically graphic images placed on a website and used to count website visitors and/or to access certain cookies. This information is used to improve our services. Web beacons generally do not collect more information than your browser provides as a standard part of any internet communication. If you disable cookies, the web beacon will no longer be able to track your specific activity. However, the web beacon may still collect visit information from your IP address, but this information will no longer be personally identifiable.

If you wish to disable cookies or be notified before they are placed, you can do so in your browser settings. For example, if you use Internet Explorer, you can disable and manage cookies by following the instructions here. You can find more information about controlling cookies at: https://www.networkadvertising.org/understanding-online-advertising/what-are-my-options. However, we may not be able to provide certain services or you may not be able to view certain parts of this site if you have disabled cookies.

Some of our business partners whose content is linked to or from our website may also use cookies or web beacons. However, we have no access to or control over these cookies.

You acknowledge and accept the storage of cookies, other local storage technologies, beacons, and other information on your devices and access to such cookies, local storage technologies, beacons, and information by us and the third parties mentioned above.

YOUR RIGHTS

You have the right to request information and access to the personal data we have collected from you. You also have the right to request that we supplement, rectify, anonymize, or delete any incomplete, inaccurate, unnecessary, or outdated personal data we hold about you. However, we cannot delete personal data that is necessary for compliance with binding legal obligations or if the personal data must be retained in accordance with applicable laws. You have the right to request and receive the personal data we have collected about you in a commonly used and machine-readable format. If you believe that your personal data collected by us is inaccurate, do not want it deleted when the processing of your personal data has been deemed unlawful, or when the personal data is no longer necessary, or when you have objected to the processing and there are still legitimate grounds for it, you may request the restriction of the processing of your personal data.

You can also object at any time to the processing of your personal data for direct marketing, promotional materials, profiling, or market research. Furthermore, when your personal data is processed based on your consent, you have the right to withdraw your consent to such processing at any time.

Should you wish to exercise your rights as described above, you may, where applicable and in accordance with applicable law, do so by contacting us through the contact points mentioned in the marketing materials or below in this Policy. In some cases, particularly if you wish us to delete or cease processing your personal data, this may also mean that we can no longer provide you with services. We encourage you to use the profile management tools available for the purposes described above, as these tools often provide you with direct access to your personal data and allow you to manage it effectively.

Please note that Altovalle 2019 SL may need to verify your identity and request additional information in order to fulfill your requests. Please also be aware that applicable law may contain restrictions and other provisions related to your rights.

COMPLAINT TO THE SUPERVISORY AUTHORITY

If you believe that Altovalle 2019 SL's processing of your personal data does not comply with applicable data protection laws or that Altovalle 2019 SL has not sufficiently guaranteed the exercise of your rights, you may file a complaint with the local supervisory authority responsible for data protection matters.

THE CONTROLLER OF YOUR PERSONAL DATA AND CONTACT DETAILS

The data controllers for the purposes of applicable data protection laws are, as appropriate:

Altovalle 2019 SL

C/ Alfonso Rodríguez Santamaría 18, local

28002 Madrid

Spain

and/or

2) The company of the Altovalle 2019 SL group, whose website, application, product or service you are using (name and registered address available during the purchase or registration process)

and/or, as applicable,

3) The company of the Altovalle 2019 SL group that uses your personal data for direct marketing or for similar purposes (name and registered address available in the marketing material received by you).

You can contact the data controllers mentioned above, as set out on their respective websites or at the following address:

Altovalle 2019 SL Corporation

C/ Alfonso Rodríguez Santamaría 18. Local

28002 Madrid

Spain

CHANGES TO THIS PRIVACY POLICY

Altovalle 2019 SL may update and change this Privacy Policy from time to time. If the changes include new processing purposes, Altovalle 2019 SL will notify you of these changes in advance and, if necessary, request your consent.

COOKIES POLICY

This site uses cookies. We use cookies primarily to improve and analyze your experience on our websites and for marketing purposes.

A cookie is a small text file that is stored on your device when you visit websites. Here, we use the term “cookies” for techniques such as cookies, Flash cookies, social media plugins, pixel tags, and web beacons. Cookies set by us are called “first-party cookies.”

Cookies set by other parties are called “third-party cookies”. Third-party cookies enable third-party features or functionalities to be provided on or through the website (for example, such as personalized advertising and analytics).

WHAT TYPE OF COOKIES DO WE USE?

There are different cookies for different purposes. We primarily use cookies to improve your experience on our website and for marketing purposes.

The information collected by cookies may include, for example, the following type of information (depending on the cookie in question): device type, unique browser identifier, IP address, unique cookie identifier, browser type, language, country, operating system, system settings, information about your interaction with our sites, such as purchases, indicated preferences and clicking behavior.

We do not control the operation of third-party cookies. The respective third parties are responsible for these cookies and their own data processing.

1. ESSENTIAL COOKIES

These cookies are essential to help you navigate the website and use basic features (e.g., the shopping cart). These cookies are necessary to enable the site's basic functionality.

2. PERFORMANCE

Performance cookies collect information about how visitors use the website in an anonymous and aggregated way. They are used to analyze and improve the site's performance.

3. FUNCTIONALITY OF COOKIES

Functionality cookies allow the site to remember choices you've made (for example, username, language, or region) and thus provide more personalized features. They can be used to provide services you've requested, such as watching a video.

4. ADVERTISING COOKIES

These cookies, typically third-party cookies, are used to deliver more relevant ads to you. They also limit the number of times you see a particular ad and measure the effectiveness of advertising campaigns. They remember your device's visit to the site and help us understand purchasing behavior, thereby improving our site and providing relevant ads and offers. Additionally, they allow you to like or recommend us on social media (such as Facebook, Twitter, Instagram, and Pinterest) and help you rate and review our products. Third parties may share their advertising cookies with various sites and may allow us and/or third parties to recognize the sites you have visited. Advertising cookies enable us to deliver relevant ads on our sites and on third-party sites based on data obtained from these third-party cookies. The third-party advertising cookies and services we use include, for example, ads from Google, Facebook, Bing Ads, Yahoo!, and Instagram.

HOW TO DISABLE COOKIES AT ANY TIME?

You can change your browser settings to delete or prevent certain cookies from being stored on your computer or mobile device. Your browser's "help" section should provide information on how to manage cookie settings. However, please note that blocking cookies may affect the functionality of the website.

If you wish to accept only our cookies but not those from third parties, you can usually (depending on your browser) select "Block third-party cookies" in your browser settings.

How to disable cookies in different browsers:

http://www.aboutcookies.org/how-to-delete-cookies/

If you wish to prevent the website from placing cookies on your device (e.g., computer or mobile phone), you can block cookies in your browser settings:

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

Safari: http://support.apple.com/kb/PH5042

Opera: https://www.opera.com/help/tutorials/security/privacy/

Adobe (flash cookies): http://www.adobe.com/privacy/policies/flash-player.html

For other browsers, please consult the support website for your browser.

Google's instructions on how to opt out of targeted marketing:

https://support.google.com/ads/answer/2662922?hl=en

Facebook's instructions for setting up ads:

https://m.facebook.com/ads/settings

Learn more about cookies, targeted marketing, and how to opt out: